Business Consultant, Bilingual Team Lead
hace 4 semanas
We're seeking a highly skilled Business Consultant to join our team as a Bilingual Team Lead. As a key member of our Athens, Greece-based operations, you'll have the opportunity to make a real impact on our customers' experiences.
About the Role:
We're looking for an experienced leader who can motivate and guide their team to achieve exceptional results. As a Business Consultant, you'll be responsible for:
- Motivating and guiding your team to meet performance goals and metrics
- Coaching associates to ensure they have the necessary skills and knowledge to succeed
- Handling customer escalations and ensuring quality customer experiences
- Managing multiple tasks and projects while monitoring absence and attendance of team members
What You Bring:
- Associate degree or equivalent work experience
- Promote a performance-driven culture and always work towards reaching amazing results
- Utilize time management skills and manage priority tasks
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
About TTEC:
TTEC is a global company that's passionate about making customers happy. We've been helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology since 1982. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
A Great Compensation Package Awaits:
We offer a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). The estimated salary for this role is approximately $$65,000 - $75,000 per year, depending on experience and qualifications.
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