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Senior IT Support Specialist

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Role Overview:

Oracle is seeking a highly skilled Senior IT Support Specialist to join our Advanced Customer Support team. As a key member of our team, you will work closely with our sales teams to deliver enhanced support and managed services to our customers.

As a Senior IT Support Specialist, you will be responsible for providing expert-level support and guidance to our customers on a wide range of IT services and technologies. You will work closely with our customers to understand their needs and develop customized service solutions that meet their business requirements.

Key responsibilities will include:

  • Providing expert-level support and guidance to customers on IT services and technologies
  • Developing and delivering customized service solutions to meet customer business requirements
  • Collaborating with sales teams to identify and pursue new business opportunities
  • Staying up-to-date with the latest IT trends and technologies to ensure our customers receive the best possible support

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service and support. If you have a strong background in IT and a proven track record of success in a similar role, we encourage you to apply.


Requirements:

10+ years of experience in IT services and support

Strong technical knowledge of IT services and technologies

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment and prioritize multiple tasks

Strong analytical and problem-solving skills

Experience working with customers in a sales or support role

Strong business acumen and understanding of customer business requirements

Ability to travel as needed


What We Offer:

Competitive salary and benefits package

Opportunities for career growth and professional development

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance

Access to cutting-edge technology and tools

Opportunities to work with a diverse range of customers and projects