Director of Residences

hace 2 semanas


Madrid, Madrid, España Hotel Mandarine Regency A tiempo completo
Director of Residences

We are seeking a highly skilled and experienced Director of Residences to lead the pre-opening of our luxury residences in Madrid. As a key member of our team, you will be responsible for ensuring the smooth operation of our residences, providing exceptional service to our residents, and maintaining the highest standards of quality and excellence.

Key Responsibilities:
  • Develop and implement strategies for the successful operation of our residences, including the formulation of policies, procedures, and pricing for delivery of services to residents.
  • Manage the pre-opening budget, including staff planning, service contracts, and other expenses as required.
  • Establish a platform for communicating key property information to residents and the Board of Directors.
  • Ensure compliance with standards of operation and service standards at all times.
  • Perform regular inspections and reviews of all operations to ensure quality standards are being maintained.
  • Coordinate functional support from hotel staff, including food & beverage, catering, spa, housekeeping, and engineering to deliver superior basic and à la carte services.
  • Manage relationships with unit owners and ensure the provision of superior service levels for all amenities and services offered.
Requirements:
  • Bachelor's degree or equivalent educational experience.
  • 5 years of relevant experience in luxury community management or luxury hotel management.
  • Prior hotel or residential opening experience would be an advantage.
  • Excellent communication skills in all aspects: verbal, written, and non-verbal.
  • Fluency in Spanish is required.
  • Quality driven with a passion for excellence.
  • Excellent organisational and administrative skills, interpersonal skills, and leadership skills.

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