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Customer Success Enablement Team Lead

hace 1 mes

Barcelona, Barcelona, España Qlik A tiempo completo

About the Role

We are seeking a Customer Success Enablement Team Lead to join our team at Qlik. As a key member of our Customer Success organization, you will play a pivotal role in designing, building, and delivering learning content that empowers our Customer Success teams and strengthens customer relationships.

Key Responsibilities

  • Lead the design and creation of training programs that empower Qlik's Customer Success teams to deliver results
  • Support the development of product launch enablement, helping teams align with marketing efforts and new product offerings
  • Create practical and innovative learning experiences that drive real-world outcomes, supporting the customer journey
  • Translate business needs into impactful training materials in various formats, including instructional design, hands-on exercises, and video content
  • Coordinate and deliver live enablement sessions that bring teams together, fostering a culture of learning and growth
  • Collaborate across teams to build a content roadmap, prioritizing strategic initiatives that align with Qlik's vision and goals

Requirements

  • Strong experience in commercial Customer Success roles, with a deep understanding of customer relationships and outcomes
  • Knowledge of Business Intelligence tools and how they fit into the customer success landscape
  • Excellent stakeholder engagement experience; driving cross-functional projects with multiple parties, competing priorities, and compressed timeframes
  • Strong experience writing and developing sales, delivery, and/or training materials across different formats (from ppt slides to analysis documents, white papers, and live sessions)
  • Ability to form, grow, and lead a future-state team as the function builds out
  • An exceptional communicator and relationship-builder; a proactive, cross-functional collaborative problem solver
  • Familiarity with Qlik, Talend, and course development tools and platforms such as Evolve, Intellum, and Articulate (a real plus but can be taught)

About Qlik

Qlik is a leading provider of Business Intelligence solutions, transforming complex data landscapes into actionable insights that drive strategic business outcomes. We serve over 40,000 global customers, leveraging pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

What We Offer

  • Genuine career progression pathways and mentoring programs
  • Culture of innovation, technology, collaboration, and openness
  • Flexible, diverse, and international work environment

Join Our Team

At Qlik, we are committed to creating a culture of innovation, collaboration, and growth. If you are a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.