Medical Service Specialist

hace 3 semanas


Alcalá de Henares, Madrid, España Undisclosed A tiempo completo

**About Us**

At Undisclosed, we strive to deliver exceptional customer service for our products and services in line with our internal processes and standards.

**Job Description:**

We are seeking a Medical Service Specialist to support our customers by managing their inquiries, orders, emails, and phone calls. This role is crucial in delivering prompt, professional, and responsive support.

**Key Responsibilities:**

* Handle incoming calls and provide professional, friendly support to clients*

* Respond promptly to customer inquiries, including order details, delivery status, and return requests*

* Manage and oversee the Esker platform and EDI portals*

* Process specialized orders not handled by the standard order processing team*

* Support the central order processing team with any questions or issues*

* Resolve customer disputes efficiently and fairly*

* Contribute to ongoing improvements in customer service operations by following established procedures*

**Requirements:**

* At least 3 years of experience in a similar customer service role, ideally within the medtech industry*

* Excellent verbal and written communication skills*

* Strong phone handling skills and a customer-focused approach*

* Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications*

* Experience with e-commerce systems, preferably in the medtech or healthcare industry*

* Comfortable communicating in Spanish and English, both spoken and written*

* Strong commitment to customer service and client satisfaction*

* Excellent interpersonal and communication skills, especially over the phone*

* A team player who enjoys collaborating with others*

* Quick learner and able to understand new procedures*

* Highly organized, reliable, and detail-oriented*

* Adaptable and open to change, with a proactive mindset*

* Able to take initiative and solve problems effectively*

**What We Offer:**

* Defined-term contract (12 months)

* Attractive salary: €45,000 per annum

* Hybrid working schedule

* Working within an international, proactive, and innovative environment

* Upskilling in a challenging but healthy competition atmosphere

* Mentoring and a company that invests in the professional and personal development of its people

* Company with a purposeful mission



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