Global Health Service Representative

hace 1 día


Pozuelo de Alarcón, Madrid, España Cigna A tiempo completo

About Cigna Healthcare

Cigna Healthcare is a global health service company with a rich history in the US, serving over 180 million customers and patients worldwide. Our mission is to help our clients improve their health, well-being, and sense of security by providing access to quality care.

Our whole health approach focuses on addressing health concerns, improving resilience, reducing stress levels, and emotional health issues. We prioritize teamwork and collaboration, empowering our employees with cutting-edge technology to drive efficiency and amplify their impact.

Main Responsibilities:

  • Client communication for designated account relationships
  • Communication management through various channels, including telephone and email
  • Coordinate and ensure follow-ups of assigned contracts
  • Handling medical issues, collaborating with medical consultants
  • Determine efficient communication channels and translate documents when necessary
  • Analyze complaints and identify root causes to improve customer satisfaction

Required Skills and Qualifications:

  • Bachelor's degree or equivalent experience
  • Active knowledge of English (C1 level)
  • Additional language proficiency in German, French, Spanish, Russian, Italian, or Arabic (C1 level)
  • Excellent communication and decision-making skills
  • Accurate and disciplined work habits

What We Offer:

  • Permanent contract
  • Multicultural working environment with hybrid working options
  • Social benefits and private medical insurance
  • Opportunities for educational development and career growth

Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.



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