Multilingual Customer Experience Specialist

hace 3 días


Pozuelo de Alarcón, Madrid, España Cigna A tiempo completo

About Cigna Healthcare

Cigna Healthcare is a global health service company serving over 180 million customers worldwide. We deliver quality healthcare through choice, predictability, and affordability.

Our mission is to help our customers improve their health, well-being, and sense of security by providing access to care. With our whole health approach, we address health concerns, improve resilience, and reduce stress levels.

The Job

You will be responsible for client communication in designated account relationships. Key areas include:

  • Communication management in day-to-day queries via telephone, email, and other channels
  • Coordinating follow-ups on assigned contracts
  • Handling medical issues in collaboration with medical consultants
  • Identifying and contributing to using efficient communication channels
  • Translating documents as needed

Work planning guides priorities to ensure service performance remains on track. You will handle complaints, analyze root causes, and identify opportunities for improvement. A cooperative and friendly working environment is maintained.

Requirements

Education: Bachelor's degree or equivalent experience in Translation and Interpreting or Foreign Languages studies.

Skills:

  • Active knowledge of English (C1 level)
  • Active knowledge of German/French/Spanish/Russian/Italian or Arabic (C1 level)
  • Excellent communication skills
  • Accurate data entry and attention to procedures
  • Efficient work quality and quantity balance
  • Team player with computer skills
  • Discretion when handling confidential information

What We Offer

A permanent contract, multicultural work environment, hybrid working model, social benefits, private medical insurance, and educational development program are provided.


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