Key Driver and DSP Improvement Specialist
hace 3 semanas
We are seeking a highly skilled Key Driver and DSP Improvement Specialist to join our Amazon Logistics EU Deliver Service Partners (DSP) Trust & Safety team in Spain. This is an exciting opportunity to drive improvement and delight Drivers and DSP stakeholders, while protecting customer experience.
Job SummaryThe Senior Process Improvement Manager will carry out critical driver, customer and community member incident investigations to design, implement and rollout key prevention strategies that ensure future incident mitigation by reducing incident frequency, impact and cost. This role engages directly with leadership across AMZL and AMXL (DSP Management, DSPs, Legal, PR, Audit & Compliance) to actively select, influence and drive results from key stakeholders, gaining alignment to launch initiatives across EU.
Responsibilities- Design and launch long-term solutions to mitigate incident frequency, impact and cost.
- Owning KPIs and identifying trends, root causes and building forecasts to ensure we are within goal.
- Analyzing data from various sources (internal systems, feedback from key stakeholders, large customer segments) and proposing remedial action based on investigation findings.
- Driving improvement initiatives to guarantee the Operational Excellence of our processes, including tech (e.g. automation) and non-tech (e.g. trainings) solutions.
- De-escalating risks to keep positive partner and employee relations.
The job can be based in Barcelona, Madrid, Milan, Munich, London.
RequirementsTo succeed in this role, you will need:
- Bachelor Degree in Business Management, Finance, Law, Engineering or another related field
- Fluent English (C1 level - written and verbal communication)
- Has successfully led end-to-end process improvement projects, from identifying improvement opportunities, implementing solutions and measuring results
- Is comfortable working with ambiguous data from different sources to identify trends, discover root causes and justify improvement opportunities
- Has experience influencing a large variety of stakeholders in dynamic organizations to align on long-term solutions.
Apart from the basic qualifications, it would be great if you have:
- Familiarity with DMAIC and other Six Sigma tools
- Good knowledge of SQL, Tableau, Python or other tools to perform data analysis and create automations.
Estimated salary for this position is €85,000 - €110,000 per year, depending on your experience and qualifications. We are committed to providing a comprehensive compensation package, including a competitive salary, benefits, and opportunities for growth and development.
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