Technical Hardware Improvement Specialist
hace 1 día
About Amazon
At Amazon, we strive to provide our customers with the best possible experience. Our state-of-the-art order fulfillment network processes billions of orders every year, making it possible for products to arrive at customers' doors quickly and efficiently.
We are seeking a Sr. Continuous Improvement Engineer to join our WW Continuous Improvement team and drive technical hardware, software, and process improvements of our Robotics, Automation, and Packaging machines in the field.
The successful candidate will work closely with internal partners, including operations, maintenance, engineering, and project management teams, to gather continuous improvement ideas from the field through data analytics, Root Cause Analysis (RCA), and Voice of the Customer (VOC).
Key Responsibilities:
1. Technical Ownership
The Sr. CI Engineer is a specialist responsible for the technical aspects of MSP solutions once deployed. This role requires expertise in hardware development, controls, electronics, and mechatronics, enabling end-to-end solution ownership.
2. Collaboration and Communication
The SrCIE collaborates with stakeholders, listens to customer feedback, and uses the 4M methodology (Machine, Method, huMan, Material) to holistically analyze customer needs and improve the MSP solution throughout its lifecycle.
3. Issue Analysis and Resolution
The SrCIE analyzes issues using structured approaches and tools (e.g., 8D, DMAIC, RCA, etc.), simplifies complex problems, and communicates effectively to convince stakeholders.
4. Full Lifecycle Ownership
The SrCIE owns the full lifecycle of improvement initiatives, from customer needs analysis to solution development, validation, and rollout.
5. Stakeholder Engagement
The SrCIE builds relationships with stakeholders to drive change through continuous improvement efforts on-site.
6. Innovation and Prototyping
Working with the MSP Operations Innovation Lab, the SrCIE quickly prototypes and tests initiatives, establishing success criteria.
Estimated Salary: £85,000 - £110,000 per annum
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