Customer Experience Director
hace 1 día
Aureo Hotel and Resorts seeks an accomplished professional to serve as our Customer Experience Director. In this pivotal role, you will be responsible for crafting exceptional guest experiences, driving customer satisfaction, and leading our front office team to achieve operational excellence.
About the Job:
- We are looking for a seasoned leader with extensive experience in managing front office operations and creating memorable guest experiences.
- The ideal candidate will possess outstanding communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests alike.
Key Accountabilities:
- Guest Experience Strategy: Develop and implement initiatives to drive customer satisfaction and loyalty, enhancing the overall guest experience.
- Team Leadership: Supervise and motivate front office associates, fostering a culture of innovation and excellence within the team.
- Operational Excellence: Ensure the smooth operation of our front office, optimizing processes and procedures to maximize efficiency and productivity.
Salary Details: The estimated annual salary for this role is $50,000 - $65,000, contingent upon experience.
Requirements:
- Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
- Minimum 2 to 3 years work experience as Front Office Associate / Front Office Cashier in a hotel.
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