Front Office Manager
hace 22 horas
Job Descriptions:
- Provide outstanding services and ensure customer satisfaction.
- Address customer concerns and complaints promptly and professionally.
- Respond to customer needs and requests in a timely manner.
- Answer phone switchboards, transfer calls, and take messages.
- Manage incoming and outgoing mails and faxes.
- Post charges to customers and handle card and cash transactions.
- Plan and assign workloads for front office associates.
- Supervise associates in their assigned job duties.
- Prepare operational and financial records for Manager to review.
- Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
- Assist in hiring and training associates in front office duties.
- Evaluate the performance of associates and provide appropriate feedback.
- Ensure associates follow company policies and operational procedures.
- Schedule regular meetings to discuss issues and updates.
- Educate associates on safety, emergency, and security procedures.
Qualifications:
- Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer knowledge and experience in MS Office programs.
- Minimum 2 to 3 years work experience as Front Office Associate / Front Office Cashier in a hotel.
- A positive attitude and excellent communication skills. Experience in motivating and leading a winning team. Ability to remain calm whilst under pressure.
Job Type: Full-time
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