Digital Banking Infrastructure Engineer

hace 4 semanas

Madrid Centro, Madrid, España Western Union A tiempo completo
About the Role

We are seeking a highly skilled Digital Banking Infrastructure Engineer to join our team in Madrid. As a key member of our Digital Banking Infrastructure and IT Operations team, you will be responsible for establishing core digital banking and wallet solutions globally, while overseeing the integration of infrastructure, networks, and real-time payment processing.

Key Responsibilities
  • Establish and develop digital banking infrastructure in assigned regions.
  • Support maintenance, enhancements, and security of regional IT operations.
  • Address outages, intermittent issues, and develop small enhancements, security patches, and assist in the incremental build-out of banking products.
  • Enhance IT support and application maintenance across assigned regions as new products are launched.
  • Support local regulatory reporting and product customizations, and provide 24/7 support for digital bank and wallet IT operations.
  • Assist in triage alongside vendor resources.
  • Support a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements and provide exceptional customer experience.
  • Partner across the organization to optimize and enhance the customer journey.
  • Participate and support the daily triage of any customer-related or technical issues with the Digital Banking app or website.
  • Provide assistance to internal Customer Service Representatives to drive root cause analysis, triage, and resolution of customer-related issues.
  • Recommend improvements to existing applications and system configuration.
  • Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.
Requirements
  • A degree in Computer Science or related fields.
  • A minimum of 2+ years experience in building business-critical products and launching them on the market, although candidates with other relevant experience will be considered.
  • Experience setting up and/or running retail banking IT systems and networks preferred.
  • Ability to evaluate business needs and achieve alignment among stakeholders.
  • Experience operating in an L1, L2, and/or L3 IT support model.
  • Knowledge of Mambu or similar core banking technology is desirable.
  • Experience in Mulesoft or similar API Orchestration technology.
  • Java Spring Boot development experience.
  • Experience with SLDC practices, procedures, and code deployment processes.
  • Experience with code release management processes, including approvals through change boards to production code releases.
  • Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems.
  • Experience interfacing with Customer Service Representatives with customer issues and troubleshooting.
  • Proven skills in driving root cause analysis and facilitating problem-solving, analyzing errors across multiple technologies, including analysis of log files.
  • Prior experience working within an ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred.
  • Excellent decision-making, communication, and collaboration skills.
  • Prior experience automating recurring tasks, leveraging tools such as Ansible, Puppet, etc.
  • Experience creating/modifying CI/CD pipelines, incorporating code quality and security checks.
  • Knowledge of AWS Global Cloud infrastructure and services.
  • Fluency in English.
About Western Union

Western Union is a global leader in cross-border, cross-currency money movement and payments. We are committed to making financial services accessible to humans everywhere. Our Digital Banking Service and Wallet are designed to enhance our customers' experiences by offering a state-of-the-art digital Ecosystem. We value in-person collaboration, learning, and ideation, and our Hybrid Work Model enables employees to divide their time between working from home and working from an office location.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms. Your Spain-specific benefits include 25 days annual leave, comprehensive life & medical cover, contributory pension plan, and Preventative Care Assistance program.

We are passionate about diversity and committed to providing an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

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