Digital Banking Reliability Engineer

hace 2 días

Madrid, Madrid, España Western Union A tiempo completo
Unlock Your Potential as a Digital Banking Reliability Engineer

Are you passionate about leveraging technology to drive customer satisfaction in the retail financial industry? Do you thrive in a fast-paced environment where no two days are the same? As a Digital Banking Reliability Engineer at Western Union, you will play a critical role in ensuring the smooth operation of our digital banking ecosystem.

Key Responsibilities:
  • Establish and develop digital banking solutions globally, with a focus on the EU region.
  • Collaborate with the EUTechnology operations team to maintain, enhance, and secure digital products.
  • Identify and resolve outages, intermittent issues, and develop small enhancements to improve the overall customer experience.
  • Support the daily triage, root cause analysis, and resolution of customer-related technical issues with the Digital Banking app or website.
  • Troubleshoot application issues and coordinate issue resolution with operations, product teams, and engineering teams.
Requirements:
  • A degree in Computer Science or a related field.
  • A minimum of 2+ years of experience in building business-critical products and launching them on the market.
  • Experience in retail banking technology systems development.
  • Proficiency in technologies such as Mambu, Mulesoft, Outsystems, or Java Spring Boot.
  • Strong troubleshooting skills, with experience in UI, integration tools, core banking platforms, and back-office systems.
  • Experience with SLDC practices, procedures, and code deployment processes.
  • Excellent decision-making, communication, and collaboration skills.
  • Fluency in English.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to best-in-class development platforms.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

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