Digital Banking Reliability Engineer

hace 5 días

Madrid, Madrid, España Western Union A tiempo completo
Unlock Your Potential as a Digital Banking Reliability Engineer

Are you passionate about ensuring seamless customer experiences through cutting-edge digital banking solutions? Do you thrive in a fast-paced environment where you can leverage your technical expertise to drive innovation and excellence? If so, we invite you to join our Digital Banking Technology Operations team at Western Union's new hub in Madrid as a Digital Banking Reliability Engineer.

Key Responsibilities:
  • Establish and develop digital banking solutions globally, focusing on core banking and wallet technologies.
  • Collaborate with the EUTechnology operations team to maintain, enhance, and secure digital products.
  • Address outages, intermittent issues, and develop small enhancements to incrementally build out banking products.
  • Support digital bank and wallet technology operations, ensuring seamless customer experiences.
  • Enhance technology support and application maintenance across the EU as new products are launched.
  • Participate in daily triage, root cause analysis, and resolution of customer-related technical issues with the Digital Banking app or website.
  • Troubleshoot application issues and coordinate issue resolution with operations, product teams, and engineering teams.
  • Recommend improvements to existing applications and system configurations.
Requirements:
  • Bachelor's degree in Computer Science or a related field.
  • Minimum 2+ years of experience in building business-critical products and launching them on the market.
  • Experience in retail banking technology systems development.
  • Proficiency in Mambu or similar core banking technology, Mulesoft or similar API Orchestration technology, Outsystems or similar low-code environment, or Java Spring Boot.
  • Troubleshooting skills across multiple technologies, including UI, integration tools, core banking platforms, and back-office systems.
  • Experience with SLDC practices, procedures, and code deployment processes.
  • Excellent decision-making, communication, and collaboration skills.
  • Fluency in English.
Our Hybrid Work Model:

Western Union values in-person collaboration, learning, and ideation whenever possible. Our Hybrid Work Model enables employees to divide their time between working from home and working from an office location, with a minimum of three days per week in the office.

Benefits:
  • 25 days annual leave.
  • Comprehensive life and medical cover, including dependents.
  • Contributory pension plan.
  • Preventative Care Assistance program.

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