Digital Banking IT Operations Engineer
hace 4 días
Western Union is seeking an experienced IT Operations Engineer to join our Digital Banking team in Madrid, Spain. As a key member of our team, you will be responsible for establishing and developing digital banking infrastructure globally, while overseeing the integration of infrastructure, networks, and real-time payment processing.
Key Responsibilities:- Help establish and develop digital banking infrastructure in the assigned region.
- Be a strong resource in the regional IT operations team and support for maintenance, enhancements, and security.
- Address outages, intermittent issues, develop small enhancements, security patches, and assist in the incremental build-out of banking products.
- Enhance IT support and application maintenance across the assigned region as new products are launched.
- Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations.
- Assist in triage alongside vendor resources.
- Support a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements and provide exceptional customer experience.
- Partner across the organization to optimize and enhance the customer journey.
- Participate and support the daily triage of any customer-related or technical issues with the Digital Banking app or website.
- Provide assistance to the internal Customer Service Representatives to drive root cause analysis, triage, and resolution of customer-related issues.
- Recommend improvements to existing applications and system configuration.
- Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.
- A degree in Computer Science or related fields.
- A minimum of 2+ year experience in building business-critical products and launching them on the market, although candidates with other relevant experience will be considered.
- Experience setting up and/or running retail banking IT systems and networks preferred.
- Ability to evaluate business needs and achieve alignment among stakeholders.
- Experience operating in an L1, L2 and/or L3 IT support model.
- Knowledge of Mambu or similar core banking technology is desirable.
- Experience in Mulesoft or similar API Orchestration technology.
- Java Spring Boot development experience.
- Experience with SDLC practices, procedures, and code deployment processes.
- Experience with code release management processes, including approvals through change boards to production code releases.
- Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems.
- Experience interfacing with Customer Service Representatives with customer issues and troubleshooting.
- Proven skills in driving root cause analysis and facilitating problem-solving, analyzing errors across multiple technologies, including analysis of log files.
- Prior experience working within an ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred.
- Excellent decision-making, communication, and collaboration skills.
- Prior experience automating recurring tasks, leveraging tools such as Ansible, Puppet, etc.
- Experience creating/modifying CI/CD pipelines, incorporating code quality and security checks.
- Knowledge of AWS Global Cloud infrastructure and services.
- Fluency in English.
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