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Sales Operations and Customer Service Team Lead
hace 2 meses
In the VELUX Group, we strive to create a world of opportunities where our employees can thrive and make a meaningful impact. As a leader in the sustainable indoor living industry, we empower our customers to transform their spaces and live a healthier, more sustainable lifestyle.
Our company values, including courage and mutual respect, guide our actions and decisions every day. We believe in empowering our people and investing in their growth, which is why we're looking for a talented individual to join our team as a Sales Operations and Customer Service Team Lead.
This role is a vital part of our customer-centric approach, ensuring that our customers receive exceptional support and service. As the Sales Operations and Customer Service Manager, you will oversee two core activities: handling homeowner inquiries and managing dealer inquiries related to the (pre-)order to cash flow process.
Your Key Responsibilities:
- Team Management: Coordinate and develop teams to optimize customer service, performance, and customer-centric working environment.
- Customer Support: Handle inbound homeowner and dealer inquiries, ensuring consistent, high-quality support aligned with company goals.
- Process Improvement: Evaluate and optimize processes, implementing best practices for efficiency and customer satisfaction.
- Data Analysis: Deliver insights from customer feedback to inform decision-making and ensure continuous improvement.
- Communication: Collaborate cross-functionally to relay customer feedback, team performance, and ensure transparency with management.
- Compliance and Safety: Ensure adherence to laws and regulations, maintaining a secure working environment.
Your Qualifications:
- Demonstrate a significant commitment to prioritizing customer satisfaction.
- Possess robust leadership skills and effective team management abilities.
- Have advanced communication and interpersonal skills.
- Showcase adeptness in problem-solving and making sound decisions.
- Have proficiency in analytical thinking and data analysis.
- Demonstrate flexibility and expertise in managing change effectively.
- Have at least fundamental skills in using ERP/CRM/Reporting tools.
- Possess good knowledge and proficiency in MS Office applications.
- English language for clear communication in a global context.
Your Opportunities:
You will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference. We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.
