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Customer Service Representative
hace 1 mes
About the Role:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at CPM International. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients across various industries.
Key Responsibilities:
- Providing timely and professional responses to customer inquiries via phone, email, and social media.
- Handling multiple customer queries simultaneously and ensuring that all customer needs are met in a timely and efficient manner.
- Developing and maintaining in-depth knowledge of our products and services to deliver accurate and informative responses to customers.
- Embracing our company values and acting as a brand ambassador to promote a positive image of CPM International.
Requirements:
- A fluent level of Nordic language with exceptional grammar and spelling skills.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- Previous experience in a customer-facing role or a call centre environment would be a plus.
- Flexibility, adaptability, and ability to multi-task.
- Confidence and an enthusiastic telephone manner.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem-solving.
- Strong team spirit and a 'can do' attitude.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Access to ongoing training and development programs.
- A comprehensive employee assistance program.
- A range of employee benefits and perks.
