Enterprise Integration Solutions Specialist
hace 1 semana
About the Role
As a key member of our Global Integration Center team at ADP (Automatic Data Processing), you will play a pivotal role in delivering connectivity solutions to large, multinational clients. We are seeking an experienced Global Integration Architect who can provide ongoing support to our global clients by managing integration services, global functionality of the connectivity solution, and integration tools and processes.
Your Responsibilities
- Client Onboarding and Support: Ensure new integration clients are on-boarded and stabilized according to our standards.
- Transition Process: Participate in the transition process from implementation to ongoing service support.
- Service Scope and Delivery: Define cross-functional service scope, responsibilities, and delivery list with clients.
- Issue Management and Escalation: Manage issues, provide analysis, and facilitate solution finding within defined SLAs; handle escalations with appropriate complaint handling procedures and ensure issues and risks are managed effectively.
Internal Collaboration
- Integration Team Coordination: Coordinate internal communication across all Integration Service teams for your clients between EMEA, AMER & APAC regions.
- Solution Design and Review: Support integration consultants on reviewing, analyzing, and designing complex issues/solutions and Change Requests.
About Us
We are the largest BPO provider for payroll and HR services, founded in the USA in 1949, and with over thirty years of presence in Europe. Our Global Integration Center delivers connectivity solutions to large, multinational clients and provides design, implementation, and comprehensive consulting and client service for HCM to payroll integration solutions.
What We Offer
We offer a competitive salary range of $120,000 - $180,000 per year, based on experience, as well as benefits that include health insurance, retirement plans, and opportunities for professional growth and development.
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