IT Support Engineer

hace 2 días


Madrid, Madrid, España Kamro Ltd A tiempo completo
About the Job

We are seeking an experienced 2nd Line IT Support Engineer to join our dynamic team at Kamro Ltd. The successful candidate will be responsible for providing technical support to a wide range of clients, handling more complex issues and ensuring smooth operations.

The ideal candidate will have strong knowledge of Windows operating systems and Office 365, as well as experience with networking technologies. Excellent problem-solving skills and a customer-focused mindset are essential for this role.

In terms of salary, we are offering a competitive package in the region of £27,000 - £32,000 per annum, depending on experience. This is a full-time position, working Monday to Friday, 9:00 am to 5:00 pm.

Key Responsibilities
  • Respond to and resolve 2nd line support issues, escalating when necessary.
  • Install, configure, and maintain hardware and software for clients.
  • Manage backups, updates, and patch management.
  • Troubleshoot network and server issues.
  • Provide remote and on-site support as needed.
  • Document all work performed, ensuring accurate and up-to-date records.

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