Fraud Detection Specialist
hace 3 semanas
About the Role
We are seeking a highly skilled Fraud Handling Specialist to join our team at Awin. As a key member of our compliance team, you will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network.
Key Responsibilities
- Fraud Detection and Investigation: Conduct thorough investigations of publishers on the Awin and ShareASale networks, ensuring compliance with our network Terms and Conditions, Code of Conduct, and Client Program Terms.
- Risk Management: Assess the risk associated with publishers' activities and make informed decisions regarding sanction options for non-compliant publishers.
- Payment Monitoring: Regularly review publisher payments on Awin and ShareASale platforms to identify and analyze any irregularities.
- Continuous Improvement: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
- Training and Advisory: Provide advice and training to internal and external partners on fraud prevention, detection, and resolution strategies.
Requirements
- Customer Service and/or Fraud Investigations: Minimum 2 years' experience in customer service and/or fraud investigations.
- Online Environment Expertise: Relevant experience in an online setting, with familiarity with digital platforms, social media platforms, and e-commerce environments.
- Client Service Excellence: Outstanding client service skills, with a proven ability to enhance client performance.
- Technical Proficiency: Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI.
- Language Proficiency: Fluency in English, with knowledge of German an advantage.
What We Offer
- Flexi-Week and Work-Life Balance: A flexible four-day workweek at full pay, with no reduction to your annual holiday allowance.
- Remote Working Allowance: A monthly allowance to cover part of your running costs, with support for setting up your remote workspace.
- Development Opportunities: Access to our extensive training suite, Awin Academy, to support your professional and personal development.
About Awin
Awin is a dynamic, social, and inclusive company, proud of our diverse and transparent network of affiliate partnerships. We champion uniqueness and authenticity, and welcome all backgrounds, identities, and experiences.
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