Fraud Detection Specialist

hace 3 semanas

Madrid, Madrid, España awin A tiempo completo
Fraud Handling Specialist Job Description

The Fraud Handling Specialist will play a critical role in identifying, investigating, and mitigating fraudulent activities within our affiliate network. This position demands a keen eye for detail, strong analytical skills, and a proactive approach to prevent and address fraudulent behavior.

Key Responsibilities:
  • Fraud Detection and Investigation: Take full responsibility for investigating publishers on the Awin and ShareASale networks, ensuring compliance with network Terms and Conditions, Code of Conduct, and Client Program Terms.
  • Risk Management: Assess the risk associated with publishers' activities and make decisions according to sanction options for publishers found fraudulent/non-compliant.
  • Payment Monitoring: Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analyzing irregularities.
  • Continuous Improvement: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
  • Training and Advisory: Provide advice and training to internal and external partners on fraud prevention, detection, and resolution strategies.
Requirements:
  • Customer Service and/or Fraud Investigations: A minimum of 2 years' experience in customer service and/or fraud investigations is mandatory.
  • Online Environment Expertise: Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms, social media platforms, and e-commerce environments.
  • Client Service Excellence: Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
  • Technical Proficiency: Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI. A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential.
Our Offer:
  • Flexi-Week and Work-Life Balance: We prioritize your mental health and wellbeing, offering a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance.
  • Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs.
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.

Awin is proud of our dynamic, social, and inclusive culture. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

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