Reservations Agent

hace 3 semanas


Cádiz, Cádiz, España Accorhotel A tiempo completo

As a Reservations Agent at Fairmont La Hacienda, you will play a key role in promoting and selling our luxurious bedrooms and facilities to discerning guests.

Key Responsibilities:

  • Take telephone enquiries for leisure room bookings using efficient and effective sales techniques.
  • Respond to enquiries via the website, email, and letter in a timely manner, showcasing our resort's facilities and services.
  • Have a thorough knowledge of our resort's amenities, including pools, spa, fitness facilities, grand ballroom, and meeting spaces.
  • Assist with group bookings, including inputting rooming lists and group amendments.
  • Sell our available packages to guests, ensuring a seamless and enjoyable experience.

Requirements:

  • Service-focused personality with excellent communication skills.
  • Proven ability to build and maintain good relationships with guests and colleagues.
  • Previous experience in a similar role is preferred, but not essential.
  • Hospitality experience is essential, with a high level of both Spanish and English, spoken and written.

What We Offer:

  • Competitive salary and benefits package.
  • Discounted hotel rooms and food and beverage rates at our sister properties worldwide.
  • Opportunities for growth and development through our Academies.

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