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Customer Support Representative for Streaming Platform
hace 2 meses
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative for a leading streaming platform. As a key member of our support team, you will be responsible for providing exceptional customer service to our users, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities
- Customer Support: Respond to customer inquiries via various channels, including email, chat, and phone, providing timely and accurate solutions to their issues.
- Product Information: Provide customers with detailed information about our streaming platform, including subscription options, payment requirements, and technical specifications.
- Customer Data Management: Collect and maintain accurate customer data, ensuring seamless communication and personalized support.
Requirements
- Customer Service Skills: Possess excellent communication and interpersonal skills, with a strong focus on customer satisfaction and empathy.
- Language Proficiency: Have a near-native level of Danish and a high level of English, with the ability to communicate effectively with customers from diverse backgrounds.
- Technical Skills: Familiarity with customer support software and tools, with the ability to learn and adapt to new technologies.
- Industry Knowledge: Have a strong interest in the sports and entertainment industry, with a passion for staying up-to-date with the latest trends and developments.
- Personal Qualities: Be punctual, reliable, and proactive, with a strong work ethic and commitment to delivering exceptional results.
What We Offer
- Full-time Employment: A permanent, full-time position with a competitive salary and benefits package.
- Flexible Working Hours: A flexible schedule with set working hours, allowing for a healthy work-life balance.
- Opportunities for Growth: A dynamic and supportive work environment that encourages professional development and career advancement.
About Our Company
We are a fast-growing multinational company with a strong presence in the outsourcing industry. Our team is dedicated to providing exceptional customer service, and we are committed to delivering high-quality solutions that meet the evolving needs of our clients.
