Technical Program Lead for Customer Experience
hace 22 horas
Company Overview
Amazon is a leader in e-commerce and cloud computing, committed to innovation and customer satisfaction. Our teams work together to deliver exceptional experiences for millions of customers worldwide.
Job Summary
We are seeking a seasoned Technical Program Manager to lead our Community Feedback team, responsible for planning and delivering initiatives that enhance customer-facing features. This role requires strong technical expertise, excellent communication skills, and the ability to drive stakeholder alignment on investments and business requirements.
About the Role
In this position, you will coordinate with multiple engineering, product management, and data science teams to deliver ambitious customer experiences across Amazon WW. You will provide direction to engineering teams, contribute to short and long-term roadmaps, and lead ambiguous problems to resolution. Your ability to communicate effectively at multiple levels of management, build trust across the organization, and demonstrate discretion with sensitive information is essential.
Key Responsibilities
- Coordinate with multiple engineering, product management, and data science teams focused on delivering customer experiences.
- Provide direction to engineering teams and contribute to short and long-term roadmaps.
- Lead ambiguous and undefined problems to resolution in the face of uncertainty.
- Communicate effectively at multiple levels of management, building trust across the organization.
About the Team
The Community Feedback team owns experiences and systems that enable shoppers to seek out customer-generated content throughout the shopping journey. Our vision is to elevate and amplify the voice of the customer, leveraging our engaged and passionate customers to provide trusted opinions and recommendations.
Qualifications
- 5+ years of technical program management experience working directly with software engineering teams.
- Experience leading highly technical programs involving infrastructure, complex systems, and system engineering.
- Ability to manage technical programs across cross-functional teams, build processes, and coordinate release schedules.
Benefits
- Competitive salary: $
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