Digital Transformation Lead for Customer Experience

hace 4 semanas


Barcelona, Barcelona, España Galderma A tiempo completo

Galderma, a leading dermatology company, is seeking an IT Senior Manager for CRM Platforms to drive business growth and innovation. With a strong background in IT and significant experience in the technical environment of CRM, this individual will oversee the end-to-end product management of our CRM systems and customer service technologies.

About Us

We are a global company present in approximately 90 countries, delivering innovative science-based products and services that span the full spectrum of the fast-growing dermatology market. Our commitment to empowering employees and promoting their personal growth ensures that we meet both business needs and employee expectations.

The Role

This senior manager will be responsible for defining the product vision, strategy, and roadmap for the CRM system and customer service technologies, aligning with the company's goals and objectives. Key responsibilities include:

  • Product Management:
    • Developing and maintaining the solution architecture and design to enable successful project delivery and meet agreed business requirements.
    • Managing the product lifecycle for CRM and customer service technologies from concept to retirement, including planning, development, testing, deployment, and ongoing maintenance.
  • Governance:
    • Implementing and overseeing governance processes for CRM and customer service technologies, ensuring compliance with industry standards and regulatory requirements.
    • Establishing and maintaining DevOps practices for the CRM and customer service products, including continuous integration/continuous deployment (CI/CD) pipelines, automated testing, and monitoring.
  • Stakeholder Alignment and Collaboration:
    • Building and nurturing relationships with key business stakeholders, ensuring their needs are met and their expectations are managed across CRM and customer service technology initiatives.
  • Architecture and Technical Leadership:
    • Collaborating with the IT architecture team to ensure CRM and customer service systems align with the overall IT architecture and integrate seamlessly with other systems.
Requirements

To succeed in this role, you will need:

  • A strong background in the IT field, with significant experience in the technical environment of CRM.
  • Management experience is mandatory.
  • Demonstrated project and budget management skills.
  • Strong verbal and written communication skills.
  • Strong relationship management, problem-solving & negotiating skills.
What We Offer

We offer a competitive compensation package with bonus structure and extended benefit package. Additionally, you will have the opportunity to work in a hybrid work culture and participate in feedback loops to establish a personalized career path. You will be joining a growing company that believes in ownership from day one, where everyone is empowered to grow and take on accountability.



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