Digital Customer Lifecycle Program Manager
hace 4 semanas
About the Role:
We are seeking a Customer Lifecycle Program Manager to support the deployment and development of TD Synnex’s omni-channel digital transformation sales engagement strategy. This role will coordinate and work with multidisciplinary experts and leaders across the organization to design, deploy, and continuously improve our digital sales model, leveraging data, sales platforms, and automation.
Responsibilities:
• Design lifecycle stage activities that drive positive customer engagement and improved loyalty.
• Coordinate the implementation of activities in systems and in-country processes.
• Use data and insights to drive a continuous process of improvement and evolution of lifecycle activities.
• Capture and document processes, acting as a gatekeeper to build the digital blueprint and playbook.
• Connect with central and local marketing agencies to convert program activities into market assets for deployment.
• Work with marketing automation, e-commerce platform, and CRM experts to automate, embed, and improve internal processes.
Requirements:
A minimum of 3-5 years' relevant work experience in a data-driven B2B digital marketing role. Highly analytical with extensive root cause diagnosis and problem-solving skills. Relevant experience in the deployment of digital customer journeys. Experience in large, complex project and process management. Previous project experience leading AI projects is highly valuable.
What We Offer:
Hybrid work (2 days at the office, 3 days at home). We value continuous learning and provide a clear progression plan. We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.
We Embrace Diversity:
At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.
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