Digital Transformation Program Manager
hace 1 semana
About the Role:
We are seeking a highly motivated and analytical Customer Lifecycle Program Manager to support the deployment and development of TD Synnex's omni-channel digital transformation sales engagement strategy. The successful candidate will coordinate and work with multidisciplinary experts and leaders from across the organization to drive positive customer engagement and improved loyalty.
Key Responsibilities:
• Design lifecycle stage activities that drive positive customer engagement and improved loyalty.
• Coordinate the implementation of activities in systems and in country processes.
• Use data and insights to drive a continuous process of improvement and evolution of lifecycle activities.
• Capture and document processes and act as gatekeeper to build the digital blueprint and playbook.
Requirements:
A minimum of 3-5 years' relevant work experience in data-driven B2B digital marketing role. Highly analytical and extensive root cause diagnosis and problem-solving skills. Relevant experience in the deployment of digital customer journeys. Experience in large, complex project and process management. Previous project experience leading AI projects highly valuable. Quick learner and an innovative thinker with ability to thrive in a fast-paced, data-centric environment. Positive can-do attitude and success in following-up and getting things done. English - professional proficiency is a MUST.
What We Offer:
Hybrid work (2 days at the office, 3 days at home). We value continuous learning and provide a clear progression plan. We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more. At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.
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