Digital Banking IT Operations Engineer

hace 3 semanas

Madrid, Madrid, España Western Union A tiempo completo
IT Operations Engineer for Digital Banking

Western Union is seeking an experienced IT Operations Engineer to join our Digital Banking team in Madrid. As a key member of our infrastructure and IT operations team, you will be responsible for establishing and developing digital banking infrastructure globally, while overseeing the integration of infrastructure, networks, and real-time payment processing.

Key Responsibilities:
  • Help establish and develop digital banking infrastructure in the assigned region.
  • Be a strong resource in the regional IT operations team and support for maintenance, enhancements, and security.
  • Address outages, intermittent issues, develop small enhancements, security patches, and assist in the incremental build-out of banking products.
  • Enhance IT support and application maintenance across the assigned region as new products are launched.
  • Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations.
  • Support a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements and provide exceptional customer experience.
  • Partner across the organization to optimize and enhance the customer journey.
  • Participate and support the daily triage of any customer-related or technical issues with the Digital Banking app or website.
  • Provide assistance to the internal Customer Service Representatives to drive root cause analysis, triage, and resolution of customer-related issues.
  • Recommend improvements to existing applications and system configuration.
  • Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.
Requirements:
  • A degree in Computer Science or related fields.
  • A minimum of 2+ years experience in building business-critical products and launching them on the market, although candidates with other relevant experience will be considered.
  • Experience setting up and/or running retail banking IT systems and networks preferred.
  • Ability to evaluate business needs and achieve alignment among stakeholders.
  • Experience operating in a L1, L2, and/or L3 IT support model.
  • Knowledge of Mambu or similar core banking technology is desirable.
  • Experience in Mulesoft or similar API Orchestration technology.
  • Experience with SLDC practices, procedures, and code deployment processes.
  • Experience with code release management processes, including approvals through change boards to production code releases.
  • Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems.
  • Experience interfacing with Customer Service Representatives with customer issues and troubleshooting.
  • Proven skills in driving root cause analysis and facilitating problem-solving, analyzing errors across multiple technologies, including analysis of log files.
  • Prior experience working within an ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred.
  • Excellent decision-making, communication, and collaboration skills.
  • Prior experience automating recurring tasks, leveraging tools such as ansible, puppet, etc.
  • Experience creating/modifying CI/CD pipelines, incorporating code quality and security checks.
  • Knowledge of AWS Global Cloud infrastructure and services.
  • Fluency in English.

  • IT Operations Engineer for Digital Banking

    hace 4 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Job Title: IT Operations Engineer for Digital BankingWe are seeking an experienced IT Operations Engineer to join our Digital Banking team in Madrid, Spain. As an IT Operations Engineer, you will be responsible for establishing and developing digital banking infrastructure in the assigned region, ensuring the integration of infrastructure, networks, and...

  • IT Operations Engineer for Digital Banking

    hace 4 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Job Title: IT Operations Engineer for Digital BankingWe are seeking an experienced IT Operations Engineer to join our Digital Banking team in Madrid, Spain. As an IT Operations Engineer, you will be responsible for establishing and developing digital banking infrastructure in the assigned region, ensuring the integration of infrastructure, networks, and...

  • Digital Banking IT Operations Engineer

    hace 4 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    IT Operations Engineer for Digital BankingAre you passionate about IT infrastructure and operations in the retail financial industry? Do you see it as an opportunity to improve the customer experience? As a successful operations engineer, do you enjoy troubleshooting and resolving outages, security issues, and building product enhancements to ensure...

  • Digital Banking IT Operations Engineer

    hace 4 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    IT Operations Engineer for Digital BankingAre you passionate about IT infrastructure and operations in the retail financial industry? Do you see it as an opportunity to improve the customer experience? As a successful operations engineer, do you enjoy troubleshooting and resolving outages, security issues, and building product enhancements to ensure...

  • Digital Banking IT Operations Engineer

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Role SummaryAs a Digital Banking IT Operations Engineer at Western Union, you will play a critical role in establishing and developing the digital banking infrastructure in the assigned region. You will be a strong resource in the regional IT operations team, supporting maintenance, enhancements, and security. Your primary responsibility will be to help...

  • Digital Banking IT Operations Engineer

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Role OverviewAs a Digital Banking IT Operations Engineer at Western Union, you will play a critical role in establishing and developing the digital banking infrastructure in the assigned region. This includes helping to establish core digital banking and wallet solutions globally, overseeing the integration of infrastructure, networks, and real-time payment...

  • Digital Banking IT Operations Engineer

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Role OverviewWe are seeking an experienced IT Infrastructure Specialist to join our Digital Banking team in Madrid, Spain. As an Operations Engineer for Digital Banking Infrastructure, you will be responsible for establishing core digital banking and wallet solutions globally, while overseeing the integration of infrastructure, networks, and real-time...

  • IT Operations Engineer for Digital Banking

    hace 3 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Join Western Union's Digital Banking TeamWe are seeking an experienced IT Operations Engineer to join our Digital Banking team in Madrid. As a key member of our team, you will be responsible for establishing and developing digital banking infrastructure in the assigned region, providing strong support for maintenance, enhancements, and security, and...

  • IT Operations Engineer for Digital Banking

    hace 3 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Join Western Union's Digital Banking TeamWe are seeking an experienced IT Operations Engineer to join our Digital Banking team in Madrid. As a key member of our team, you will be responsible for establishing and developing digital banking infrastructure in the assigned region, providing strong support for maintenance, enhancements, and security, and...

  • IT Operations Engineer for Digital Banking

    hace 1 mes

    Madrid, Madrid, España Western Union A tiempo completo

    Are you passionate about IT infrastructure and operations in the retail financial industry? Do you see it as an opportunity to improve the customer experience? As a successful operations engineer, do you enjoy the challenge of troubleshooting and resolving outages, security issues, and building product enhancements to ensure uninterrupted service for...

  • IT Operations Engineer for Digital Banking

    hace 1 mes

    Madrid, Madrid, España Western Union A tiempo completo

    Are you passionate about IT infrastructure and operations in the retail financial industry? Do you see it as an opportunity to improve the customer experience? As a successful operations engineer, do you enjoy the challenge of troubleshooting and resolving outages, security issues, and building product enhancements to ensure uninterrupted service for...

  • Digital Banking Infrastructure Engineer

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Transforming Digital Banking InfrastructureWe are seeking a skilled Digital Banking Infrastructure Engineer to join our team in Madrid. As a key member of our Digital Banking Infrastructure and IT Operations team, you will be responsible for establishing and developing the digital banking infrastructure in the assigned region.Key Responsibilities:Help...

  • Digital Banking Infrastructure Engineer

    hace 3 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Job Title: IT Ops Engineer for Digital BankingWe are seeking an experienced IT Operations Engineer to join our Digital Banking Infrastructure and IT Operations team in Madrid. As a key member of our team, you will be responsible for establishing and developing our digital banking infrastructure in the assigned region.Key Responsibilities:Establish and...

  • Digital Banking Infrastructure Engineer

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Key ResponsibilitiesAs a Digital Banking Infrastructure Engineer, you will be responsible for establishing core digital banking and wallet solutions globally, while overseeing the integration of infrastructure, networks, and real-time payment processing.You will be a strong resource in the regional IT operations team and support for maintenance,...

  • Digital Banking Infrastructure Engineer

    hace 4 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    IT Operations Engineer for Digital BankingWestern Union is seeking an experienced IT Operations Engineer to join our Digital Banking Infrastructure and IT Operations team in Madrid, Spain. As a key member of our team, you will be responsible for establishing and developing digital banking infrastructure globally, while overseeing the integration of...

  • Digital Banking Infrastructure Engineer

    hace 4 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    IT Operations Engineer for Digital BankingWestern Union is seeking an experienced IT Operations Engineer to join our Digital Banking Infrastructure and IT Operations team in Madrid, Spain. As a key member of our team, you will be responsible for establishing and developing digital banking infrastructure globally, while overseeing the integration of...

  • Digital Banking Support Engineer

    hace 1 semana

    Madrid, Madrid, España Western Union A tiempo completo

    Digital Banking Application Support EngineerRole Summary: We are seeking a highly skilled Digital Banking Application Support Engineer to join our team in Madrid. As a key member of our Digital Banking Application Support team, you will be responsible for establishing and developing digital banking infrastructure globally, while overseeing the integration of...

  • Digital Banking Infrastructure Engineer

    hace 3 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Role SummaryAs a Digital Banking Infrastructure Engineer at Western Union, you will play a key role in establishing and developing digital banking infrastructure in assigned regions. Your primary responsibility will be to establish core digital banking and wallet solutions globally, while also overseeing the integration of infrastructure, networks, and...

  • Digital Banking Infrastructure Engineer

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Role OverviewAs a Digital Banking Infrastructure Engineer at Western Union, you will play a crucial role in establishing and developing the digital banking infrastructure in the assigned region. This includes overseeing the integration of infrastructure, networks, and real-time payment processing.Key ResponsibilitiesHelp establish and develop the digital...

  • Digital Banking Infrastructure Engineer

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Transform the Customer Experience with Digital Banking InfrastructureWe are seeking a skilled IT Operations Specialist to join our Digital Banking Infrastructure and IT Operations team in Madrid. As a key member of our team, you will be responsible for establishing core digital banking and wallet solutions globally, while overseeing the integration of...