Digital Banking IT Operations Engineer

hace 1 mes

Madrid, Madrid, España Western Union A tiempo completo

Role Overview

As a Digital Banking IT Operations Engineer at Western Union, you will play a critical role in establishing and developing the digital banking infrastructure in the assigned region. This includes helping to establish core digital banking and wallet solutions globally, overseeing the integration of infrastructure, networks, and real-time payment processing, and addressing outages, intermittent issues, and developing small enhancements, security patches, and assisting in the incremental build-out of banking products.

Key Responsibilities

  • Help establish and develop the digital banking infrastructure in the assigned region.
  • Be a strong resource in the regional IT operations team and support for maintenance, enhancements, and security.
  • Help address outages, intermittent issues, develop small enhancements, security patches, and assist in the incremental build-out of banking products.
  • Enhance IT support and application maintenance across the assigned region as new products are launched.
  • Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations.
  • Assist in triage alongside vendor resources.
  • Support a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements and provide exceptional customer experience.
  • Partner across the organization to optimize and enhance the customer journey.
  • Participate and support the daily triage of any customer-related or technical issues with the Digital Banking app or website.
  • Provide assistance to internal Customer Service Representatives to drive root cause analysis, triage, and resolution of customer-related issues.
  • Recommend improvements to existing applications and system configuration.
  • Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.

Requirements

  • A degree in Computer Science or related fields.
  • A minimum of 2+ years of experience in building business-critical products and launching them on the market, although candidates with other relevant experience will be considered.
  • Experience setting up and/or running retail banking IT systems and networks preferred.
  • Ability to evaluate business needs and achieve alignment among stakeholders.
  • Experience operating in a L1, L2, and/or L3 IT support model.
  • Knowledge of Mambu or similar core banking technology is desirable.
  • Experience in Mulesoft or similar API Orchestration technology.
  • Java Spring Boot development experience.
  • Experience with SDLC practices, procedures, and code deployment processes.
  • Experience with code release management processes, including approvals through change boards to production code releases.
  • Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems.
  • Experience interfacing with Customer Service Representatives with customer issues and troubleshooting.
  • Proven skills in driving root cause analysis and facilitating problem-solving, analyzing errors across multiple technologies, including analysis of log files.
  • Prior experience working within an ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred.
  • Excellent decision-making, communication, and collaboration skills.
  • Prior experience automating recurring tasks, leveraging tools such as Ansible, Puppet, etc.
  • Experience creating/modifying CI/CD pipelines, incorporating code quality and security checks.
  • Knowledge of AWS Global Cloud infrastructure and services.
  • Fluency in English.

Benefits

  • 25 days annual leave.
  • Comprehensive life & medical cover including dependents.
  • Contributory pension plan.
  • Preventative Care Assistance program.

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