IT Operations Engineer for Digital Banking

hace 2 semanas

Madrid, Madrid, España Western Union A tiempo completo

Are you passionate about IT infrastructure and operations in the retail financial industry? Do you see it as an opportunity to improve the customer experience? As a successful operations engineer, do you enjoy the challenge of troubleshooting and resolving outages, security issues, and building product enhancements to ensure uninterrupted service for customers? If so, consider joining Western Union's Digital Banking hub in Madrid as a member of our Digital Banking Infrastructure and IT Operations team.

Key Responsibilities

  • Establish and develop digital banking infrastructure in assigned regions.
  • Be a strong resource in regional IT operations teams and support maintenance, enhancements, and security.
  • Help address outages, intermittent issues, develop small enhancements, security patches, and assist in the incremental build-out of banking products.
  • Enhance IT support and application maintenance across assigned regions as new products are launched.
  • Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations.
  • Assist in triage alongside vendor resources.
  • Support daily, weekly, and monthly core banking operating models to meet regional regulatory requirements and provide exceptional customer experience.
  • Partner across the organization to optimize and enhance the customer journey.
  • Participate and support daily triage of customer-related or technical issues with the Digital Banking app or website.
  • Provide assistance to internal Customer Service Representatives to drive root cause analysis, triage, and resolution of customer-related issues.
  • Recommend improvements to existing applications and system configuration.
  • Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.

Requirements

  • A degree in Computer Science or related fields.
  • A minimum of 2+ years of experience in building business-critical products and launching them on the market.
  • Experience setting up and/or running retail banking IT systems and networks preferred.
  • Ability to evaluate business needs and achieve alignment among stakeholders.
  • Experience operating in a L1, L2, and/or L3 IT support model.
  • Knowledge of Mambu or similar core banking technology is desirable.
  • Experience in Mulesoft or similar API Orchestration technology.
  • Java Spring Boot development experience.
  • Experience with SLDC practices, procedures, and code deployment processes.
  • Experience with code release management processes, including approvals through change boards to production code releases.
  • Troubleshooting of all technology, including UI, integration tools, core banking platform, and all back-office systems.
  • Experience interfacing with Customer Service Representatives with customer issues and troubleshooting.
  • Proven skills in driving root cause analysis and facilitating problem-solving, analyzing errors across multiple technologies, including analysis of log files.
  • Prior experience working within an ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred.
  • Excellent decision-making, communication, and collaboration skills.
  • Prior experience automating recurring tasks, leveraging tools such as Ansible, Puppet, etc.
  • Experience creating/modifying CI/CD pipelines, incorporating code quality and security checks.
  • Knowledge of AWS Global Cloud infrastructure and services.
  • Fluency in English.

Hybrid Work Model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives, which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Spain-specific benefits include:

  • 25 days annual leave.
  • Comprehensive life & medical cover – including dependents.
  • Contributory pension plan.
  • Preventative Care Assistance program.

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