IT Operations Engineer for Digital Banking

hace 23 horas

Madrid, Madrid, España Western Union A tiempo completo
Join Western Union's Digital Banking Team

We are seeking an experienced IT Operations Engineer to join our Digital Banking team in Madrid. As a key member of our team, you will be responsible for establishing and developing digital banking infrastructure in the assigned region, providing strong support for maintenance, enhancements, and security, and addressing outages and intermittent issues.

Key Responsibilities
  • Establish and develop digital banking infrastructure in the assigned region.
  • Provide strong support for maintenance, enhancements, and security.
  • Address outages and intermittent issues.
  • Enhance IT support and application maintenance across the assigned region.
  • Support local regulatory reporting and product customizations.
  • Provide 24/7 support for digital bank and wallet IT operations.
  • Assist in triage alongside vendor resources.
  • Support a daily, weekly, and monthly core banking operating model.
  • Partner across the organization to optimize and enhance the customer journey.
Requirements
  • A degree in Computer Science or related fields.
  • A minimum of 2+ years of experience in building business-critical products and launching them on the market.
  • Experience setting up and/or running retail banking IT systems and networks preferred.
  • Ability to evaluate business needs and achieve alignment among stakeholders.
  • Experience operating in a L1, L2, and/or L3 IT support model.
  • Knowledge of Mambu or similar core banking technology is desirable.
  • Experience in Mulesoft or similar API Orchestration technology.
  • Java Spring Boot development experience.
  • Experience with SLDC practices, procedures, and code deployment processes.
  • Experience with code release management processes, including approvals through change boards to production code releases.
  • Troubleshooting of all technology, including UI, integration tools, core banking platform, and all back-office systems.
  • Experience interfacing with Customer Service Representatives with customer issues and troubleshooting.
  • Proven skills in driving root cause analysis and facilitating problem-solving, analyzing errors across multiple technologies, including analysis of log files.
  • Prior experience working within an ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred.
  • Excellent decision-making, communication, and collaboration skills.
  • Prior experience automating recurring tasks, leveraging tools such as ansible, puppet, etc.
  • Experience creating/modifying CI/CD pipelines, incorporating code quality and security checks.
  • Knowledge of AWS Global Cloud infrastructure and services.
  • Fluency in English.
Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.

Your Spain-specific benefits include:

  • 25 days annual leave.
  • Comprehensive life & medical cover – including dependents.
  • Contributory pension plan.
  • Preventative Care Assistance program.

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