Customer Service Representative

hace 4 semanas


Madrid, Madrid, España Packlink Careers A tiempo completo
About the Role

This is an exciting opportunity to join our team at Packlink Careers as a Customer Service Advisor for the Italian Market. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their expectations are exceeded.

Key Responsibilities

* Attend live chats and respond to customer inquiries in a timely and professional manner.
* Support the sales team by providing assistance with customer service-related queries.
* Be the first point of contact for customer complaints and work to resolve issues efficiently.
* Provide friendly and efficient service, managing complaints and resolving situations between customers and providers.
* Respond professionally to inbound phone calls, chats, and emails, identifying and escalating issues when necessary.

Requirements

* You must be native or proficient in Italian, with the ability to communicate effectively in this language.
* A minimum of 2 years of experience in customer service, ideally within the logistics sector.
* Familiarity with online customer service platforms, including online chat and ticketing systems.
* Strong communication and interpersonal skills, with the ability to work well under pressure.
* Team-oriented, enthusiastic, self-motivated, and a quick learner.

What We Offer

* Clear and transparent compensation plan, with a salary range of 18,000-99,000 depending on experience.
* 99% discount on personal shipment orders via Packlink.
* Up to 150 USD/year to match NGO donations.
* Volunteer day, with 1 day off per year to participate in volunteering activities.
* Referral fee, with a bonus of 1k-3K depending on the complexity of the role.
* Great work-life balance, with a flexible work schedule.
* An inclusive and upbeat work environment, promoting diversity and inclusion.
* A cross-cultural atmosphere, with a truly international team.
* Company events, including regular team-building events.
* Internal and external training, with free access to online training platforms.
* Remote-first company, with the option to work from home or in the office 2 days a week or 3 days per quarter.
* 25 days of holidays per year, including your birthday and Christmas.

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