Head of IS Functional Technology Services
hace 2 semanas
Job Summary:
The Head of IS Functional Technology Services is responsible for overseeing all technology solutions and services that enable business value delivered by ABB Corporate Functions. This includes managing shared ERP services and systems provided to both ABB Corporate Functions and the broader business.
The role reports to the Group CIO and partners with Corporate Functions, Business Areas, and IS to develop and implement digital strategies. These strategies are executed through a carefully curated portfolio of technology solutions that maximize business value.
The Head of IS Functional Technology Services ensures effective, efficient, and sustainable delivery of the IS Services in alignment with customer expectations and agreed-upon SLAs. The role also requires proactively advancing technology modernization efforts based on the digital strategies set for each function, through a portfolio of programs and projects.
Key Responsibilities:
- Co-create the digitalization strategy for Core ABB functions and processes.
- Manage a large part of ABB IS organization, requiring excellent stakeholder management skills – both internally and externally, considering different levels and perspectives.
- Accountable for delivering IS Services to customers and consumers (End-Users) within agreed budgets and specifications, ensuring customer satisfaction with the quality and scope of the services.
- Adhere to ABB Governance, Risk, Compliance, and Security.
- Establish strong and effective relationships with IS Departments, strategic partners, vendors, and customers.
- New operating models, taking over and embedding end-to-end accountability and winning the trust of the key customers and the people that work in IS.
Qualifications:
- 15+ years of relevant experience within global environments, including minimum 5 years of experience in a senior IS/IT leadership role connected to technology services – added advantage would be shared service experience.
- Experience in end-to-end Service Delivery, thorough understanding of industry Service Management standards.
- Strategic leadership and ability to manage cross-functional stakeholders.
- Very strong customer value mindset.
- Strategic and tactical thinking with operational experience required.
- High EQ including empathy as well as a strong problem solver required.
- Excellent communication, negotiation, and influencing skills.
- Compliance and security knowledge and mindset.
- Previous related business experience, allowing it to translate business needs into a strategic technology direction and IS service catalogue offering.
About Us:
We value people from different backgrounds. Apply today for your next career step within ABB and visit https://www.abb.com/en to learn about the impact of our solutions across the globe.
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