Collections Specialist
hace 2 días
At OneTrust, we're committed to empowering organizations to drive innovation responsibly while mitigating risks. As a Collections Specialist, you'll play a crucial role in maximizing the recovery of past due receivables within our Finance organization.
Your Key Responsibilities:- Manage a portfolio of customer accounts, following up on past due invoices and resolving disputes through effective communication.
- Quickly address invoice discrepancies and payment disputes, ensuring accurate records and timely customer payments.
- Document and follow up on collection activities in our ERP system, maintaining a positive and service-oriented attitude with all stakeholders.
- Proactively identify payment issues and work with internal teams and customers to resolve them, escalating when necessary.
- Verify and update accounts payable contacts, using skip tracing as needed, and participate in portfolio reviews with the AR Manager.
- A related Bachelor's Degree is preferred, with 3+ years of experience in collections or a related field.
- 2+ years of experience in a B2B environment, with strong attention to detail and time management skills.
- Professional English communication, both verbal and written, and the ability to work well with teams and clients.
- Experience with Salesforce and ERP systems (Workday is a plus), knowledge of Jira Ticketing, and fluency in German or other European language is a plus.
We offer a comprehensive benefits package, including comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, and much more. Our commitment to putting people first starts with you, and we're dedicated to giving you the power to embark on the next phase of your uniquely, unique career.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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