Technical Operations Director for Global Infrastructure
hace 4 semanas
Company Overview: Manychat is a leading Chat Marketing platform that enables businesses to engage with their customers across various social media platforms. With over 1 million brands in 170+ countries and an official Meta Business Partner status, Manychat has established itself as a reputable player in the industry.
Salary: $120,000 - $180,000 per annum, depending on experience and qualifications.
Job Description: We are seeking an experienced Technical Operations Director to lead our global infrastructure team. The successful candidate will be responsible for ensuring smooth operations and optimal performance of our internal IT systems across international offices. This role will involve leading a distributed team that supports internal IT services, employee IT requests, systems administration, and other IT tools.
Key Responsibilities:
- Lead and empower a distributed IT helpdesk team operating in Brazil, Armenia, and Spain.
- Focus on team growth and development, creating a culture of proactive support and ownership in managing internal IT requests, systems support, and helpdesk operations.
- Ensure business systems operate smoothly, primarily SaaS tools like Google Workspace, Slack, Notion, Zoom, Miro, and many others.
- Collaborate with business team members to introduce new solutions to proactively address evolving business needs.
- Drive improvements and automations of internal IT operations, collaborating with DevOps and business process automation teams.
- Promote integration of internal IT automation tools (e.g., ServiceNow, Jira Service Management) to enhance team efficiency and impact.
- Oversee access management to align with security policies, supporting a culture of security and accountability within the team.
- Manage IT vendor and service provider relationships, guiding the selection of tools and services that align with company needs.
- Regularly review the IT ecosystem to ensure an optimal balance of functionality, cost-effectiveness, and adaptability as business needs evolve.
- Develop and enhance IT policies, processes, and best practices, ensuring they support both regulatory compliance and scalable growth of the company.
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