Global EV Charging Infrastructure Specialist

hace 6 días


Barcelona, Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

Amazon Spain Fulfillment, S.L.U. is committed to building a sustainable future for our customers, local communities, and the planet.

About the Role

We are seeking a skilled Global EV Charging Infrastructure Specialist to join our team in maintaining the functionality and reliability of our global network of Electric Vehicle (EV) chargers.

In this critical role, you will be part of a 24/7 team responsible for remote coordination and escalation of maintenance and technical issues to ensure minimal downtime and optimal performance of our charging network.

Key Responsibilities
  • Continuously monitor the performance of EV charging stations worldwide, identifying any technical issues or anomalies.
  • Respond and process incoming alarms, trouble tickets, purchase orders, invoices following SOPs and processes.
  • Serve as a point of contact for customers in the field when technical problems arise. Escalate issues to the appropriate vendors or teams for resolution.
  • Provide remote technical support to on-site RME Technicians, assisting in diagnosing and resolving issues to minimize downtime.
  • Analyze data to proactively identify potential problems and performance trends.
  • Develop improvements for optimizing reliability and RME processes.
  • Maintain detailed records of technical issues, escalations, and resolutions. Use reports and dashboards to track the performance and reliability of the charging network.
  • Collaborate closely with cross-functional teams, including RME field, operations, sustainability and external stakeholders, to ensure efficient issue resolution.
Requirements
  • Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
  • Knowledge of electric vehicle charging systems and infrastructure.
  • Proficient in other languages.

As an Amazon Operations employee, you will be part of a dynamic environment where you can apply your skills and expertise to make a meaningful impact on the sustainability of our products and supply chain.

Amazon is committed to building a diverse and inclusive workplace that values individuality and diversity. We offer competitive salaries and benefits packages to attract and retain top talent.

The estimated annual salary for this role is around $120,000.



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