International Operations Manager
hace 3 días
About SmartRental Group
SmartRental Group is a dynamic company dedicated to the operation and management of properties for the tourism and hospitality sector. Our vision is to be a leading player in the European market, providing diverse solutions adapted to all accommodation needs.
Our Portfolio
We have a diverse portfolio of brands, including SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sector.
Job Summary
We are seeking an experienced International Operations Manager to join our team. The successful candidate will be responsible for planning, directing, and coordinating the operations of all the Hotels (assets) in the assigned geographical area.
Key Responsibilities
- Operational Leadership
Lead and direct daily hotel operations, including hotel yearly budgeting and forecasting, strategic planning, and managing performance reviews.
Performance ImprovementEnsure and improve performance, productivity, efficiency, and profitability through effective methods and strategies.
Quality and ComplianceOversee service quality level, operational efficiency, guest satisfaction, SOPs, and service compliance, including financial measurements and auditing.
Team ManagementMonitor and develop team member performance, particularly hotel managers and departmental managers, including providing supervision, professional development, scheduling, conducting counseling and evaluations, and delivering recognition and rewards.
Financial ManagementControl operating expenses of hotel accounts and propose corrective initiatives.
Reporting and AnalysisMonitor P&L and STR reports, and analyze results to develop improvement action plans.
Strategic PlanningUpdate policies and procedures for hotels in the assigned geographical area in line with company strategy, and unify management systems criteria for all hotels in the assigned geographical area.
Audit and ImprovementConduct audits of hotels in the assigned geographical area and set up improvement plans where needed together with the hotel director.
Talent DevelopmentIdentify and develop talents and work closely with the HR department.
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