Senior Applications Consultant
hace 4 días
QAD is seeking a highly skilled Service Delivery Senior Applications Consultant to join our Global Customer Support team. As a key member of our team, you will be responsible for providing technical support and solutions to our clients in the manufacturing industry.
Key Responsibilities:- Provide detailed analysis of reported issues and provide timely solutions
- Technical verification and triage of reported issues, referring to technical and functional specs
- Duplication of issues in non-production customer environments and providing customers with solutions in detailed steps
- Continuous monitoring of incoming issues and adherence to Service Delivery processes and guidelines
- Consult with Service Delivery support team senior consultants for any queries on standard product behavior
- Provide training to junior team members and continuously learn new concepts to provide seamless support to global customers
- Graduation/Post Graduation in Computer Science/Engineering or equivalent experience
- Minimum 4 to 6 years relevant experience handling customer support operations
- Proper desktop management skills, working knowledge of QAD technologies, platforms, and languages
- Good analytical & functional skills and ability to understand business needs
- Very good command of English with exceptional verbal and written communication skills
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. We help manufacturers innovate and change business models at unprecedented rates of speed.
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Senior Applications Consultant
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