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Customer Service Representative with Slovenian Language Skills
hace 2 meses
We are seeking a highly skilled Customer Service Representative with proficiency in Slovenian to join our team at Salve Consulting. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our valued customers.
Key Responsibilities- Customer Needs Assessment: Understand and address customer needs effectively, providing timely and accurate solutions to their inquiries.
- International Customer Engagement: Engage with international travelers and accommodation providers globally, ensuring a seamless experience for our customers.
- Quality Service Delivery: Ensure high-quality customer service at all times, maintaining a positive and professional demeanor in all interactions.
- Issue Resolution: Resolve inquiries related to services, payments, and technical issues, providing accurate information and following established procedures.
- Communication: Communicate effectively with customers, providing clear and concise information to ensure their needs are met.
- Language Proficiency: Proficiency in Slovenian at a C2 level, along with advanced English skills.
- Communication Skills: Strong written and verbal communication abilities, as well as excellent interpersonal skills.
- Technical Skills: Proficiency in PC tools such as Office 365, CRM databases, and other internal platforms.
- Problem-Solving Skills: A proactive, solution-oriented mindset for handling customer issues.
- Adaptability: A positive and motivated attitude for managing challenging situations, with a goal-driven work style and adaptability to evolving priorities and processes.
- Industry Knowledge: Familiarity with accommodation platforms and previous experience in customer service or contact centers is an advantage.
- Work Arrangements: Flexibility to work both remotely and in the office (within 100 km of the office).
- Professional Development: Access to training and development opportunities to enhance your skills and knowledge.
- Work-Life Balance: Flexible benefits such as nursery and transport subsidies after the probation period.
- International Environment: An international and diverse workplace, with a modern office location and a vibrant atmosphere.
- Wellness Initiatives: Complimentary coffee daily and fresh fruit once a week.
- Career Advancement: Opportunities for career advancement and professional growth within the company.
