Professional Learning Solutions Expert
hace 1 semana
About the Role
We are seeking a highly skilled Professional Learning Solutions Expert to join our team. As a key member of our global learning organization, you will be responsible for designing and delivering training programs that enhance customer engagement and drive business results.
Estimated Salary Range: $80,000 - $120,000 per year
Company Overview
American Express is a leading global payments technology company that provides innovative payment solutions to individuals and businesses around the world. We are committed to delivering exceptional customer experiences and driving growth through innovation and excellence.
Job Description
The successful candidate will have a proven track record in developing and implementing learning solutions that meet the needs of diverse audiences. You will work closely with business stakeholders to identify training needs, design engaging content, and deliver high-quality training programs that result in improved customer satisfaction and retention.
Responsibilities:
- Design and develop comprehensive training programs that address specific customer engagement needs
- Collaborate with cross-functional teams to ensure alignment with business objectives
- Deliver training sessions that are engaging, interactive, and effective in achieving learning objectives
- Evaluate the success of training programs and identify areas for improvement
- Maintain up-to-date knowledge of adult learning principles, instructional design methodologies, and emerging trends in e-learning and technology-supported training
Required Skills and Qualifications:
To succeed in this role, you will need:
- 5+ years of experience in learning and development, preferably in a customer-facing industry
- Proven track record in designing and delivering training programs that achieve measurable results
- Excellent communication, facilitation, and interpersonal skills
- Familiarity with various training delivery methodologies, including virtual classrooms, e-learning, and web-based type learning
- Strong analytical and problem-solving skills, with ability to analyze data and make recommendations for improvement
- Bachelor's degree in Education, Training, or related field; Master's degree preferred
Benefits:
American Express offers a comprehensive benefits package, including:
- Competitive base salary and bonus incentives
- Support for financial well-being and retirement planning
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- Generous paid parental leave policies
- Free access to global on-site wellness centers staffed with nurses and doctors
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Others:
American Express is an equal opportunities employer and welcomes applications from diverse candidates. We offer a dynamic and inclusive work environment that values creativity, innovation, and collaboration. If you are passionate about delivering exceptional customer experiences and driving business growth through learning and development, we encourage you to apply for this exciting opportunity.
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