Customer Success Advocate for Travel Industry

hace 1 semana

Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

About the Job:

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As a Customer Success Specialist at 1011 Amadeus It Group S.A., you will be responsible for ensuring that our customers gain full benefits from our products, identifying opportunities for additional products to meet their needs, and providing proactive information to optimize product use.

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This leads to improved revenue for both our customers and us. You will also act as an escalation point for service concerns and secure renewals by demonstrating value for our solutions and building effective relationships with our clients.

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The ideal candidate will have a deep understanding of our portfolio of products and the hospitality industry in general. They will work directly with their assigned group of customers to grow their revenues as well as ours.

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Main Responsibilities:

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  • \
  • Achieve retention goals by cultivating relationships with stakeholders across an assigned account\
  • Become the primary point of contact for optimization and usage of tools\
  • Improve communications and be the main entry point for customer interaction to guide the client\
  • Support customers' growth through product adoption and optimize the use of products\
  • Identify risks and ensure the renewal of the assigned portfolio\
  • Contribute to our revenue through upsell and cross-sell and ensure clients are seeing the value of our products\
  • Collaborate with Directors of Sales within your assigned regions\
  • Come up with strategies to improve current usage and adoption of our products and services\\-
  • Identify opportunities to expand our footprint within the account\\-
  • Responsible for the Customer Success function, serving as the central point of contact and product expert for assigned products\\-
  • Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively\\-
  • Create value-driven material to share during client Business Reviews calls, considering items such as booking patterns, customer profiles, competitive sets, system usage, marketing or media performance, and all demand marketing channels\\-
  • Work with Sales, Product, and other internal departments to ensure that renewals and potential new revenue opportunities are actioned\/ul\\

Requirements:

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  • \
  • Bachelor's degree in a related business field required or equivalent work experience\
  • 3 – 5 years of experience in a Customer Success role\
  • Experience in Revenue Management preferred\
  • Experience in a sales or revenue management capacity within the hospitality industry preferred\
  • Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure\
  • Detail-oriented with a bias toward action (project management experience preferred)\
  • Excellent written and verbal communication skills\
  • Motivated and goal-oriented, able to work within a team as well as individually\
  • Analytical mindset, able to drive conclusions from data analysis\
  • Ability to persuade, influence, and negotiate\
  • Fluent in English, and a second European language (ideally French or German)\/ul\\

What We Can Offer:

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  • A complete rewards offer - attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits\
  • A truly global DNA - Everything is global, from our people to our business, which translates into our footprint, processes, and culture\
  • Great opportunities to learn - learning happens all the time and in many ways, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues\
  • A caring environment - we foster a caring environment, nurturing both a fulfilling career and personal and family life\
  • A flexible working model - we want our employees to do their best work, wherever and however it works best for them\
  • A diverse and inclusive community - we are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization\\-
  • A reliable company - trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees\\-
  • A critical mission and purpose - we power the future of travel and pursue a critical mission and extraordinary purpose\/ul\\

Estimated Salary Range:

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$80,000 - $120,000 per year

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