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Training and Development Coach
hace 2 meses
**About Us**
Empresa Reconocida is a leading company in the fashion industry, with a strong commitment to creating meaningful growth and more sustainable lifestyles. Our people are the driving force behind our success, and we're looking for talented individuals to join our team.
**Job Summary**
We're seeking a highly skilled Training and Development Coach to join our team. As a key member of our organization, you will be responsible for acting on quality goals and driving individual and team-based development to meet those goals. You will train our new hires and guide them through their entire customer service journey.
**Key Responsibilities**
- Collaborate with the Team Manager and Training & Quality Manager to address skill gaps and implement targeted training interventions to ensure key performance indicators (KPIs).
- Perform customer service new agent trainings and contribute to their development by coaching them to achieve their goals.
- Detect training needs on individual and team levels.
- Optimize and provide feedback on the quality of trainings by analyzing data from the quality assurance tool.
- Proactively monitor possible business risks and act on them.
- Collaborate with stakeholders to establish quality metrics, goals, and improvement plans.
- Analyze quality data and trends to identify areas of focus for training and process improvement.
- Support the Team Manager with a focus on quality and training to improve performance.
**Requirements**
- High level of Italian, French, and English is mandatory for verbal and written communication. Other languages such as Spanish, Portuguese, and Greek are valued.
- Ability to adapt to a flexible work schedule, including weekends and evenings to ensure coverage of business needs.
- Higher vocational degree in a relevant field or equivalent experience is meriting.
- Business mindset.
- Ability to work collaboratively in a team environment and independently.
- Self-driven.
- Demonstrates strong leadership skills and is capable of coaching a team to drive results through effective feedback.
- Experience in training and quality control is valued.
- Positive attitude and humble spirit.
- Familiarity with quality assurance processes, metrics, and evaluation methods.
