Working Supervisor
hace 1 mes
We're a global technology and services leader that powers the brands of the future. Our innovative and growing team is looking for a talented Working Supervisor to join us in Barcelona (On-site).
Career Growth and Personal Development
This is an exceptional opportunity to experience the power of what's next and develop meaningful relationships with your colleagues. We'll provide you with all the training, cutting-edge technologies, and ongoing support you need to succeed.
Key Responsibilities
- Monitor and report team performance, ensuring high-quality call treatment and case resolution.
- Organize weekly meetings to provide feedback on team performance, introduce new procedures, and communicate upcoming changes.
- Keep track of each agent's training needs to improve technical and phone communication skills.
- Ensure processes and procedures are up-to-date and adhered to, handling overflow calls and tickets.
- Offer support in critical problems, such as case escalations, emergencies, and customer complaints.
- Take care of logistical issues, including office supplies and general working conditions.
- Handle and close inbound sales calls to achieve quarterly quota.
- Initiate and manage customer post-sales tasks, including order cancellations, claims management, and delivery follow-ups.
Requirements
We're looking for a bilingual or proficient Dutch speaker with an advanced level of English. Ideal candidates will have 3 years of experience in operations management and a proven ability to operate revenue-growing operations. Strong leadership skills, excellent communication skills, and the ability to adapt to fast changes are essential.
We're committed to creating a diverse, inclusive, and authentic workplace for everyone. If you're a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
-
Working Supervisor
hace 1 mes
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoUnlock Your Potential as a Working SupervisorAre you ready to take your career to the next level? We're a global technology and services leader that's shaping the future of innovation. As a Working Supervisor, you'll be part of a dynamic team that's dedicated to delivering exceptional results.About the RoleWe're seeking a highly motivated and organized...
-
Working Supervisor
hace 1 mes
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoUnlock Your Potential as a Working SupervisorAre you ready to take your career to the next level? We're a global technology and services leader that's shaping the future of innovation. As a Working Supervisor, you'll be part of a dynamic team that's dedicated to delivering exceptional results.About the RoleWe're seeking a highly motivated and organized...
-
Working Supervisor
hace 1 mes
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoUnlock Your Potential as a Working SupervisorWe're a global technology and services leader that powers the brands of the future. Our team is dedicated to delivering innovative solutions that drive business growth and customer satisfaction.As a Working Supervisor on our team, you will play a critical role in ensuring the success of our operations. Your...
-
Working Supervisor
hace 1 mes
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoUnlock Your Potential as a Working SupervisorWe're a global technology and services leader that powers the brands of the future. Our team is dedicated to delivering innovative solutions that drive business growth and customer satisfaction.As a Working Supervisor on our team, you will play a critical role in ensuring the success of our operations. Your...
-
Restaurant Supervisor
hace 4 semanas
Barcelona, Barcelona, España Le Méridien A tiempo completo{"h1": "Restaurant Supervisor Job Description", "p": "As a Restaurant Supervisor at Le Meridien, you will be responsible for ensuring that our guests receive exceptional service and that our staff is working together as a team to achieve this goal. You will be responsible for inspecting the grooming and attire of staff, completing opening and closing duties,...
-
Housekeeping Supervisor
hace 1 mes
Barcelona, Barcelona, España The Hoxton A tiempo completoJob Title: Housekeeping SupervisorWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at The Hoxton, Poblenou. As a key member of our housekeeping team, you will be responsible for ensuring that our guest rooms are always clean and well-presented, and that our guests have a memorable experience during their stay.Key...
-
Housekeeping Supervisor
hace 1 mes
Barcelona, Barcelona, España The Hoxton A tiempo completoJob Title: Housekeeping SupervisorWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at The Hoxton, Poblenou. As a key member of our housekeeping team, you will be responsible for ensuring that our guest rooms are always clean and well-presented, and that our guests have a memorable experience during their stay.Key...
-
Stewarding Supervisor
hace 4 semanas
Barcelona, Barcelona, España Accor Hotels A tiempo completoJob Title: Stewarding SupervisorAccor Hotels is seeking a highly skilled and experienced Stewarding Supervisor to join our team at Hyde Hotel Dubai.Job Summary:The Stewarding Supervisor will be responsible for supervising the stewarding operation during shift and ensuring that food and beverage premises are maintained to high hygienic standards. This role...
-
Housekeeping Supervisor
hace 4 semanas
Barcelona, Barcelona, España Ennismore A tiempo completoJob Title: Housekeeping SupervisorWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at The Hoxton, Poblenou. As a key member of our housekeeping team, you will be responsible for ensuring that our guest rooms are always clean and well-maintained to the highest standards.Key Responsibilities:Oversee the cleaning and...
-
Stewarding Supervisor
hace 4 semanas
Barcelona, Barcelona, España Accor Hotels A tiempo completoJob Title: Stewarding SupervisorAccor Hotels is seeking a highly skilled and experienced Stewarding Supervisor to join our team at Hyde Hotel Dubai.Job Summary:The Stewarding Supervisor will be responsible for supervising the stewarding operation during shift and ensuring that food and beverage premises are maintained to high hygienic standards. This role...
-
Front Desk Supervisor
hace 1 mes
Barcelona, Barcelona, España Aire Ancient Baths A tiempo completoFront Desk Supervisor Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aire Ancient Baths. As a Front Desk Supervisor, you will play a crucial role in ensuring that our guests receive exceptional service and have a memorable experience with us.Key Responsibilities:Client Experience:...
-
Front Desk Supervisor
hace 1 mes
Barcelona, Barcelona, España Aire Ancient Baths A tiempo completoFront Desk Supervisor Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aire Ancient Baths. As a Front Desk Supervisor, you will play a crucial role in ensuring that our guests receive exceptional service and have a memorable experience with us.Key Responsibilities:Client Experience:...
-
Housekeeping Supervisor
hace 4 semanas
Barcelona, Barcelona, España Accor A tiempo completoAbout The Hoxton PoblenouWe're a series of open-house hotels, each in a neighbourhood that we love. Our goal is to provide a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.Job Title: Housekeeping SupervisorWe're looking for a Housekeeping Supervisor to join our team at...
-
Housekeeping Supervisor
hace 4 semanas
Barcelona, Barcelona, España Accor A tiempo completoAbout The Hoxton PoblenouWe're a series of open-house hotels, each in a neighbourhood that we love. Our goal is to provide a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.Job Title: Housekeeping SupervisorWe're looking for a Housekeeping Supervisor to join our team at...
-
Banquets Supervisor
hace 3 semanas
Barcelona, Barcelona, España Marriott International A tiempo completoJob SummaryAs a Banquets Supervisor at Marriott International, you will be responsible for ensuring the smooth operation of banquets and events. This includes inspecting the grooming and attire of staff, communicating with guests and other employees, and setting up banquet areas to meet company standards.Key ResponsibilitiesEnsure staff is working together...
-
Front Desk Supervisor
hace 1 mes
Barcelona, Barcelona, España Aire Ancient Baths A tiempo completoJob Title: Front Desk SupervisorAt Aire Ancient Baths, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring a seamless and exceptional experience for our guests.Key Responsibilities:Coordinate front desk activities and supervise the team to...
-
Front Desk Supervisor
hace 1 mes
Barcelona, Barcelona, España Aire Ancient Baths A tiempo completoJob Title: Front Desk SupervisorAt Aire Ancient Baths, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring a seamless and exceptional experience for our guests.Key Responsibilities:Coordinate front desk activities and supervise the team to...
-
Research Supervisor
hace 1 mes
Barcelona, Barcelona, España Control Risks A tiempo completoJob Title: Research SupervisorAt Control Risks, we are seeking a highly skilled Research Supervisor to join our VANTAGE team. As a Research Supervisor, you will play a critical role in ensuring the quality of our due diligence work and guiding researchers to produce exceptional reports.Key Responsibilities:Project management of third-party due diligence:...
-
Research Supervisor
hace 1 mes
Barcelona, Barcelona, España Control Risks A tiempo completoJob Title: Research SupervisorAt Control Risks, we are seeking a highly skilled Research Supervisor to join our VANTAGE team. As a Research Supervisor, you will play a critical role in ensuring the quality of our due diligence work and guiding researchers to produce exceptional reports.Key Responsibilities:Project management of third-party due diligence:...
-
Accounting Supervisor
hace 1 mes
Barcelona, Barcelona, España Esl Education A tiempo completoAccounting SupervisorWe are seeking an experienced Accounting Supervisor to join our Finance department in Barcelona. As a key member of our team, you will be responsible for managing the accounting functions, ensuring accurate and timely financial reporting, and providing support to the AP assistant.Main Responsibilities:Manage the accounting team and...