Cyber Security Operations Manager

hace 4 días


Madrid, Madrid, España Integrity360 A tiempo completo

About Integrity360
Integrity360 is a leading European cyber security specialist, operating from multiple office locations across the continent. With a comprehensive range of professional, support and managed cyber security services for 300+ customers, we offer end-to-end security solutions that cover every aspect of our clients' security needs.
Our company was founded on technical expertise, and this philosophy remains at the core of our business today. Our team of skilled professionals is dedicated to delivering exceptional results and building long-term relationships with our customers.
We have been listed multiple times on Gartner Market Guides for Managed Security Services, a testament to our commitment to excellence.

Job Role / Responsibilities
The Service Delivery Manager will play a key role in driving service excellence and ensuring the highest level of performance is delivered to our customers. Key responsibilities include delivering multiple services to a key customer through Managed Security Services and infrastructure support agreements.
Sole responsibility for Service Level Management will be held by this role, focusing on contractual SLA management, customer satisfaction and continuous service improvement initiatives. This individual will also be accountable for all aspects of incident, problem and change control, driving service stability and acting as a key escalation point for major incidents and issues.
A strong advocate for change, the successful candidate will have familiarity with ITIL Service Management best practice and manage and sponsor internal projects that deliver key enhancements and improvements to the business for our customers.

Key Skills and Qualifications
This role requires a £70,000 - £80,000 per annum salary. A strong background in cyber security operations, along with experience in managing multiple services and teams, is essential. The ability to communicate effectively with customers and stakeholders is also crucial.
Familiarity with ITIL Service Management best practice and experience with change control processes are highly desirable. Additionally, a proven track record of driving service excellence and improving customer satisfaction is expected of the successful candidate.



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