Risk Management Specialist

hace 2 semanas

Alcobendas, Madrid, España Ria A tiempo completo
About the Position

This exciting role will be a key contributor in executing the global online risk fraud and digital payments strategy. The Online Risk Fraud & Payments team has responsibility for Fraud Strategy, KYC & Customer Verification, Fraud Operations, Payment Strategy, Bank Relationships, and Payment Operations. We are seeking a skilled professional who can analyze complex data, identify trends, and develop recommendations to reduce fraud loss and increase revenue.

Key Responsibilities
  1. Analyze and research card not present (CNP) transaction activity to identify fraud loss reduction opportunities.
  2. Develop and implement recommendations to decrease fraud loss and increase revenue.
  3. Monitor and review fraud risk generated from various fraud prevention filters and security exception files.
  4. Analyze current fraud trends and provide input into rules and parameters.
  5. Conduct research and analysis, prepare management reports, and make recommendations to senior officers.
  6. Develop and maintain policy and procedure documentation.
  7. Work closely with Accounting, Compliance, and Customer Service on fraud and payment-related issues.
  8. Process and resolve chargebacks, disputes, and returns.
  9. Support accounting and reconciliation functions as they relate to payments.
  10. Assist customer service representatives with questions or issues regarding potentially fraudulent orders.
Key Experience Requirements

We are looking for a professional with:

  • An Associate's degree or comparable work-related experience.
  • Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience.
  • Understanding of credit card chargebacks, disputes, and bank return processing and rules.
  • Excellent verbal and written communication skills in English.
  • Ability to work on different reports to assist the day-to-day operations of the department.
  • Solid analytical, interpretive, and problem-solving skills.
  • Ability to analyze diverse information and develop strategy recommendations.

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