Fraud Risk Specialist

hace 2 semanas

Alcobendas, Madrid, España Ria A tiempo completo
About the Position

This exciting role will be a key contributor in executing the global online risk fraud and digital payments strategy. The Online Risk Fraud & Payments team has responsibility for Fraud Strategy, KYC & Customer Verification, Fraud Operations, Payment Strategy, Bank Relationships, and Payment Operations.

Key Responsibilities
  • Analyze and review card not present (CNP) transaction activity to identify fraud loss reduction and incremental revenue opportunities.
  • Develop recommendations to decrease fraud loss and increase revenue.
  • Monitor and review the fraud risk generated from the various fraud prevention filters and security exception files.
  • Analyze current fraud trends and provide input into rules and parameters.
  • Conduct research and analysis, prepare management reports, and make recommendations to senior officers.
  • Increase operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness.
  • Develop and maintain Policy and Procedure documentation.
  • Work closely with Accounting, Compliance, and Customer Service on fraud and payment related issues.
  • Process and resolve chargebacks, disputes, and returns.
  • Support accounting and reconciliation functions as they relate to payments.
  • Assist customer service representatives with questions or issues regarding potentially fraudulent orders.
Requirements
  • Associate's degree required (Bachelor's a plus) or comparable work-related experience.
  • Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience is a plus.
  • Understanding of credit card chargebacks, disputes, and bank return processing and rules.
  • Excellent verbal and written communication skills in English.
  • Ability to work on different reports to assist the day-to-day operations of the department.
  • Solid analytical, interpretive, and problem-solving skills.
  • Ability to analyze diverse information and develop strategy recommendations.
  • Must be able to meet strict deadlines.
  • Must possess strong internet research skills along with the ability to navigate multiple systems at once.

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