Fraud Risk Analyst

hace 2 semanas


Alcobendas, Madrid, España Ria A tiempo completo
About the Position

This exciting role will be a key contributor in executing the global online risk fraud and digital payments strategy. The Online Risk Fraud & Payments team has responsibility for Fraud Strategy, KYC & Customer Verification, Fraud Operations, Payment Strategy, Bank Relationships, and Payment Operations. This position requires a person who can roll up their sleeves and make things happen, has strong experience in eCommerce / eCommerce environments, and/or has a successful track record in the Digital Payments and/or Online Financial Services environments (web, mobile) with a focus on enabling business and maximizing returns.

Key Responsibilities
  1. Analyze, research, and review card not present (CNP) transaction activity to identify fraud loss reduction and incremental revenue opportunities.
  2. Develop recommendations to decrease fraud loss and increase revenue.
  3. Monitor and review the fraud risk generated from the various fraud prevention filters and security exception files.
  4. Analyze current fraud trends and provide input into rules and parameters.
  5. Conduct research and analysis, prepare management reports, and make recommendations to senior officers.
  6. Increase operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness.
  7. Develop and maintain Policy and Procedure documentation.
  8. Work closely with Accounting, Compliance, and Customer Service on fraud and payment-related issues.
  9. Process and resolve chargebacks, disputes, and returns.
  10. Support accounting and reconciliation functions as they relate to payments.
  11. Assist customer service representatives with questions or issues regarding potentially fraudulent orders.
  12. Utilize various tools to gather, analyze, and interpret data from several sources, including transactions, authorizations, financial data, third-party data providers, and online methods.
  13. Conduct follow-up research on fraudulent transactions.
  14. Keep detailed records of suspicious activity, analyze trends, and communicate security threats to management.
  15. Cancels fraudulent orders and serves as a point of contact between customers and credit card banks.
Key Experience Requirements
  • Associate's degree required (Bachelor's a plus) or comparable work-related experience.
  • Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience is a plus.
  • Understanding of credit card chargebacks, disputes, and bank return processing and rules.
  • Excellent verbal and written communication skills in English.
  • Ability to work on different reports to assist the day-to-day operations of the department.
  • Solid analytical, interpretive, and problem-solving skills.
  • Ability to analyze diverse information and develop strategy recommendations.
  • Must be able to meet strict deadlines.
  • Must possess strong internet research skills along with the ability to navigate multiple systems at once.

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