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Physical Security Systems Analyst
hace 2 meses
Job Summary
The Physical Security Systems Analyst will be responsible for monitoring and maintaining various security systems related to physical security in Iron Mountain Data Centers. This role will configure, install, maintain, and upgrade security systems hardware and software with vendor support. It will also provide operational support for the organization's physical security systems and peripheral equipment such as application servers, database servers, and hardware devices.
Key Responsibilities
- Execute day-to-day upkeep, management, and triage of all access control, CCTV, biometric, asset, and visitor management systems and their related workflows.
- Support projects based on the company's growth roadmap as well as site-driven improvement initiatives.
- Collaborate with site security management to ensure smooth physical security operations at applicable IMDC facilities.
- Maintain a clear and detailed record of all physical security systems' components deployed in the field along with all corresponding IT data.
- Coordinate with vendors to assist with project executions while adhering to IMDC standards.
- Proactively monitor the health of the various security systems while responding to issues in accordance with our incident management policy.
- Process requests assigned to Physical Security Systems in the ServiceNow queue.
- Actively respond to physical security incidents, especially those related to the systems' functions.
- Provide support to local management in relation to new installs and customer builds.
- Assist with internal and external audits, working in conjunction with security and compliance personnel to ensure accurate results.
- Coordinate annual PM testing of all sites in scope.
- Track performance of maintenance agreements and other vendor agreements.
Requirements
- 2+ years of physical security systems experience.
- Detailed technical knowledge working with systems such as Honeywell ProWatch, Avigilon, Traka, Iris ID, Morpho Manager, and ServiceNow.
- Low voltage wiring and installation experience is preferred.
- Ability to build and maintain successful working relationships through effective communication.
- Proficient in communication within all levels of the organization, including customers.
- Strong organizational and prioritization skills.
- Strong security and customer service mindset.
- Fluent in English and local language, both speaking and writing.
- Experience in a problem-solving role with a systematic approach is preferred.
