Security Engineer
hace 2 días
Amazon Global Security Operations (GSO) is seeking a highly motivated and detail-oriented individual to provide application support, troubleshooting, and customer issue resolution for the GSO Security Integrations Group.
Key Responsibilities- Day-to-day support operations of a fast-paced complex distributed physical security infrastructure
- Responding to telephone, ticket, and email requests in a professional and efficient manner
- Performing various programming and technical project/administrative related activities on the security systems
- Following standard procedures for proper escalation of issues to the appropriate teams
- Reviewing and recommending logical and technical design as defined by documented standards
- Documenting knowledge in the form of knowledge base Wiki articles
- Ability to work shifts that include holidays and weekends
- Participating in an on-call rotation
Security Integrations Group (SIG), a part of the Global Security Operations Technology (GSOTech) group, is primarily an engineering team for Amazon's physical security systems across the globe, but also participates in the design, development, deployment, and project management aspects of these systems.
SIG provides 24/7 customer support for physical security systems. SIG provides 24x7 support via support engineering teams in AMER, APAC, and EMEA. Engineers are available in-office at all times.
Requirements- Work a flexible schedule/shift/work area, including weekends and/or holidays
- 2+ years of customer-facing IT role or physical security systems/infrastructure work experience
- Experience scripting in PowerShell or other scripting languages
- Bachelor's or Associate's degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.)
- Experience managing projects with shifting priorities
- Knowledge of networking basics through work experience or education
- Experience building and maintaining strong working relationships with internal and external partners
- Experience working with Microsoft SQL Server
- Experience with AWS, networks, and operating systems
- Experience with physical security systems (such as Lenel, Honeywell, AMAG, Bosch, Milestone) or their associated hardware
- Ability to program to solve problems and automate repetitive tasks in a common scripting language such as PowerShell, VBScript, and Perl
- Hold a current ASIS CPP, APP, or PSP certification
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