Quality Excellence Manager
hace 5 días
At Lynk & Co, we're pioneering a new era in mobility. Our vision is to redefine the experience of buying, owning, and using a car, putting customer engagement at the heart of our success.
We're seeking a Training & Quality Lead to join our dynamic Customer Engagement Organization, with operations in key locations. In this pivotal role, you'll empower teams to deliver outstanding service, ensuring seamless experiences for our customers.
Your Key Responsibilities:- Lead and mentor trainers across multiple locations, fostering collaboration and continuous improvement.
- Design and implement tailored training programs that meet the needs of our Customer Service and Club teams.
- Partner with subject matter experts to keep training materials current and aligned with industry standards.
- Evaluate and enhance training effectiveness through regular assessments and feedback loops.
- Develop a comprehensive training strategy to address current and future needs within the Engagement organization.
- A competitive salary of approximately €60,000 - €80,000 per year, commensurate with experience.
- The opportunity to work with a cutting-edge mobility brand, shaping the future of transportation.
- A dynamic and collaborative work environment, with opportunities for growth and development.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Proven experience in training and quality development within a contact center environment.
- Strong understanding of contact center operations, preferably in the automotive industry.
- Excellent interpersonal and communication skills, with the ability to manage stakeholders effectively.
- Proficiency in training program development and delivery, with a willingness to travel occasionally.
If you're passionate about delivering exceptional service and transforming the transportation landscape, we encourage you to apply. Please submit your LinkedIn profile or CV written in English and answer a few questions as part of our competence-based framework.
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